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How do I sign up for the ACO Program?
Click here to access the sign-up
form.
Do you have an example of a release form?
We have provided a sample release form in Word format
so you can change it as you would like. Some organizations
place their seal and the city’s seal at the top of
the form. There is an area at the bottom of the form for
the ACO to fill out after picking up the loaned collar
to record how the collar performed, did it solve the problem,
or if it failed to meet the owners need – this info
would be valuable to us if you would send them (after collecting
several) to PetSafe (Attn: ACO Program), 10427 Electric
Avenue, Knoxville, TN 37932.
sample release
form (Word document)
(To
download a file, Windows users: right
click and save the file to your hard drive, and Mac
users: either control click or hold down the
mouse button and save the file to your hard drive.)
Do you have some examples of how other organizations
put this program into place?
How you set up the actual policies and procedures around
this program are completely up to you, however, here are
some examples of how other organizations have set up the
program.
In one city, two officers handle all barking complaints
and they have the collars and forms to be filled out. Due
to the close contact, they do not collect a deposit and
allow the pet owner to borrow the collar for 7 to 10 days.
They then go back out to visit the pet owner and collect
the loaner collar.
Another city allows each ACO to carry a bark collar, talk
to the pet owner about how it works and how it would work
in their situation and then instructs the owner to go to
the shelter to fill out the forms and pay a deposit. After
7 to 10 days, the owner is instructed to return the collar
to the shelter and collect their deposit.
Still, another option is to have each ACO carry two collars
to loan directly to the pet owners. The ACO has the owner
fill out the form and collects a deposit. After a time
agreed to by the Officer and the owner, the ACO returns
to the owner to collect the collar and return the deposit.
Remember, set the program up the way it works best within
your organization, with your Officers, and with the pet
owners. Be sure to document the standard operating procedures
so the program can be applied throughout your organization.
Are there other pet behavior problems faced
by ACOs that PetSafe products can help with?
Escaping Dogs – If you are faced
with a pet that is climbing over or digging under an existing
fence or wall, the pet owner could consider a wired electronic
containment system where a wire is placed on the fence
or wall, the dog wears a special receiver collar, and if
the dog gets too close to the wire, they receive a warning
beep, and if they continue they receive a static stimulation.
Obedience problems (digging, jumping, healing,
etc.) – The use of a Electronic Remote
Trainer in conjunction with obedience training will result
in a much better behaved pet.
House Soiling – A Pet Door installed
will enable the pet to come and go as they please reducing
the need for someone to let them out. This access makes
life with a pet easier and makes house training easy to
teach.
Where can someone purchase a PetSafe product?
Your Local Invisible Fence Dealer, Petco, Petsmart, Pet Supermarket, Pet Supplies Plus, Ace
Hardware, Home Depot, Lowes, Kmart, Wal-Mart, plus many
catalog and on-line retailers (visit our Where
to Buy page for a complete list)
How will ACOs learn about how a Bark Control
collar works?
When the collars are shipped, there will be a training
cd shipped that will teach the officers about the program
and the operation of the collars.
How should a collar be cleaned between uses?
Each collar and unit must be cleaned after being loaned
out. Use an acceptable disinfectant cleaner to clean the
collar and the unit. Remember that the unit cannot be submerged,
just wipe it clean. The collar, however, can be removed
from the unit using a wrench and cleaned however you wish.
Be sure to reassemble the collar and unit correctly - be
sure the contact points are tightened adequately.
How do I get replacement batteries and replacement
collars?
Replacement batteries can be purchased at many retail outlets
or you can get them through our web site (www.petsafe.net).
If Bark Control Collars are damaged or lost, replacements
can be purchased for a nominal fee by contacting PetSafe
Customer Care Center at 800-732-2677.
Where can I find research about stimulation collars?
Click here to view research about stimulation collars
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